We are hdc

Find out who we are and how we can help you

15

Million Planners Produced

21

Years Experience

98

Customer Satisfaction

100

Customer Focused

About hdc

hdc has been working with schools like yours for over 21 years. Throughout this time, we have continually developed products that are relevant in an ever-changing educational landscape.

We fully understand that you have a choice of many suppliers in the market, so why work with hdc?

  • You will benefit from an experienced, highly-trained, knowledgeable team, here to help you in every step of the way.
  • You will benefit from our in-house design and production facilities, ensuring your exact requirements are well produced under stringent quality checks.
  • You will benefit from our clear, concise and competitive pricing policy.
  • You will benefit from exclusive special offers through our recognised affiliations with professional trade bodies across the UK – ASCL, SLS, Schools NorthEast ASCL Northern Ireland and ASCL Cymru.
  • You will benefit from working with a company that strives to work with you beyond the traditional “supplier-customer” relationship. We would much prefer to work with you in a partnership to ensure you have faith and trust in us to delivery your requirements on time, within budget and more importantly, products that will help all within your school community.

Why hdc?

We always aim to give our customers the best products, at the right price, whilst delivering a service that exceeds all expectations. This has been our under-lying philosophy from the day we started trading in 1997 and as a result we are even more focussed and driven by this belief today. Our team’s rich experience in working with today’s modern school environment is unrivalled and each member of our team is committed to our customer charter.

Partnerships 

We partner with educational associations to allow members access to exclusive offers and benefits. hdc are one of the longest serving Preferred Suppliers of  ASCL, we have been partners of School Leaders Scotland for over ten years and more recently have been a commercial supporter of Schools NorthEast. Please see Our Partnerships for more information.

Customer Service

Our team are here to help you and are committed to 5 star customer service. From answering your telephone call within five rings to sending quotations within 48 hours from initial enquiry, we go the extra mile for you at every stage. Always expect the very best, after all, without you there is no hdc!

The Whole Package

You will benefit from our commitment to deliver the ‘whole package’. Not only will you enjoy extremely competitive pricing across our product range, but products that will last the rigours of a school year, produced using the best available materials and  printed via the most up-to-date facilities our market has to offer.

Development

We are committed to continually developing products for you that are relevant to the curriculum. Our on-going programme of efficiency improvement across all of our activities through the utilisation of technology will ensure that we deliver exactly what you want, when you want it. We are also fully committed to our training programme to develop our team’s skills.

Delivery

We are committed to delivering every job on time, every time. Upon placing an order, we will ask for you for a required delivery date which enables us to provide a schedule and deliver your order on time, every time.

Environment

We strive to have as little effect on our environment as possible. All the materials (paper and board) that we use in the production of our educational publications are from sustainable sources. As a result all our paper sources are grown for paper production. We operate a recycling system within our factory ensuring our waste materials are collected and recycled.

Mikayla AldousWarmington School

“I just wanted to say we were very excited about receiving our pupil planners recently and even more excited about sharing them with our children. It is the first time we have had them at our school and they have gone down a storm. The quality and look of the pupil planners is fantastic! We are really pleased with them, thank you.”

Jackie OliverDuncombe School

“Once again, my order was processed in an excellent way. Nothing was too much trouble for the team. My questions / queries / requests were dealt with in a professional way... AS ALWAYS. This is my 3rd year of using your company... if we require diary's next year I will certainly be using you again. Thank you to all your team.”

Tracey AngusColtness High School

“hdc provide a professional and personal service that caters for all our needs. Over the years, the staff at hdc have gone out of their way to assist us in producing yearbooks of the highest quality. I would not consider working with any other company on this project as hdc deliver the goods each and every time.”

Bernard PeffersBarr's Hill School

“Just to ask if you would kindly thank the team for the planners produced for this year. I’m aware that you would have liked the draft much sooner but nevertheless the finished planners appeared Monday, perfect timing for students who came back today. Many thanks to those involved.”

Sahara KhanBurlington Danes Academy

“We will definitely be ordering from you again for the next academic year. Our planners are wonderful, thank you for the great job you did with them.”

The Directors

“Our number one aim is to provide customers with quality personalised products and a high level of service.”

With many years’ experience in management and at director level, both directors of hdc have a breadth of knowledge and skills that are used to run the business on a daily basis.

From sales and marketing to finance and IT, the directors have all the experience and education to keep the wheels of hdc turning and focussed on customer satisfaction.

20

Years

Working collaboratively with schools

Derek Young

Sales Director

Derek is our Sales Director and founded hdc back in 1997. Derek is an avid fan of Duran Duran and has been to see them live over 25 times, on an unrelated note Derek is banned from choosing/picking any music in the office.

Robin Clark

Operations Director

Robin is our Operations Director and has been with hdc since 2006. Robin is a fully paid up member of the Barmy Army and attends as many Cricket games as he can. Robin has a red & white Suzuki gsxr 750, or gixxer to those in the know, that appears every time the sun is out.

Sales and Admin

“We are committed to providing customer service to the highest standards”

The sales administration departments goal is to make you happy.  We are committed to providing customer service to the highest standards.  A key to the success of our team is through the knowledge of our products.  Our role is to provide you with a point of contact and assistance from a simple sample request to discussing a suitable delivery date for your order.

The sales administration team’s objectives are to:

  • Deliver excellent customer service, by responding to our customer’s needs and requirements, in a timely, courteous manner.
  • To resolve any issues to a high standard within set time scales.
  • To provide a friendly and efficient service, using fully trained, multi skilled, motivated staff
  • Listen to our customer’s requirements and feedback to allow us to continually change and improve the product and services we provide.
  • Provide you with an excellent overall customer experience.
98

Happy Customers

Satisified with the quality of products and service

Jade Aitken

Sales Administration Manager

Jade is our Customer service manager she has been a member of hdc since 2003, Jade’s fun fact is that she met her husband who also worked for hdc 10 years ago and they now have a hdc baby boy, 123….Awww

Jim Watt

Sales and Print Consultant

Jim is a print consultant and has been with hdc since 2017. Jim is a bit of a world traveller and has been to New York, Dubai, Tenerife and Dubai again in the last 12 months. Jim still wears sun glasses from 1987 that he purchased for his first trip to Rhodes, he has been back 30 times!

Lisa Mcleod

Sales Administration Assistant

Lisa is a Sales administration assistant and has been with hdc from 2010. Lisa is a massive Craig David Fan, so much so that she is travelling to Ibiza to see him this summer.

Jackie Gallagher

Sales Administration Assistant

Jackie is a Sales administration assistant and joined hdc in 2005. Jackie loves to hit the theatres in the west end and is addicted to the home shopping network.

Emma Carroll

Sales Administration Assistant

Emma is a Sales administration assistant and has been with hdc since 2017. Emma recently graduated university with a Business degree and spent the summer inter-railing around Europe and visited Germany, Croatia, Austria, Poland, Hungary & Italy all in one month!

Design

“Our designers are some of the most creative and ambitious out there”

Our creative graphic designers each bring a unique set of skills to the team, ranging from typesetting and desktop publishing to illustration and digital media.

With a love for all things design they are always ready to undertake new challenges using their artistic flair and attention to detail.

43

Years

Experience in the design department

Carrie Houston

Design Manager

Carrie is our Design manager and has been with hdc since 2002. Carrie can play the trumpet and has a serious dislike for all cheese sauces so keep the macaroni away!

Kirsty Taylor

Design Team Leader

Kirsty is our Design team leader and became a member of hdc in 2010. Kirsty actually visited hdc when she was a pupil for her yearbook committee! (Even back then, she had a fantastic eye for detail!) Kirsty has also been a bridesmaid a whopping 7 times!

Greg Robertson

Designer

Greg is one of our Graphic designers and became part of the hdc family in 2003. Greg is a self-confessed classic television and music geek and spends a lot of time rummaging around in second hand music shops. Greg also digitally illustrates classic television and film star portraits!

Matthew Gardiner

Designer

Matthew is a Graphic designer and joined hdc in 2014. Matthew often throws himself at walls at the local Climbing Academy and enjoys playing video games with his partner, Lauren, who also works at hdc. Matthew has a metal plate in his jaw which means that airports are always fun!

Euan Paton

Designer

Euan is a Graphic designer and started hdc in 2017. Euan recently received a first from Aberdeen University in communication design. Euan lived in America and Germany for two years each when he was younger and can still speak some German.

Production

“We work round the clock to ensure you get your products delivered on time”

With our state of the art digital printing and finishing equipment and our many combined years of experience of the digital printing market we have the tools to deliver the highest possible levels of customer satisfaction.

14

Million

Student Planners printed in the last 20 years

Harry McCluskey

Production Manager

Harry is our Production manager and joined hdc in 2003. Harry comes to work every day on his pride and joy, a jet black Honda 500 motorbike. Harry is also a star wars superfan.

John Stevenson

Production Assistant

John is one of our Production assistants and joined hdc in 2010. John is an avid superhero fan however he cannot make a decision between Marvel and DC Comics so please don’t ask!

Lauren Stevenson

Production Assistant | Photographer

Lauren is both a Production assistant and our Photographer and started hdc in 2012. Lauren is quite obsessed with comics and KVD make up. Lauren also works with her other half, Matthew, in Design when editing your photos and her dad in production during the spring and summer!